Why FirstClose


Our Mission

The FirstClose mission is to provide the most comprehensive mortgage settlement solutions – because choice matters. The company’s mission is to increase profitability and reduce cost for mortgage lenders. FirstClose makes this possible through offering systems and relationships that enable lenders to more effectively assist lender’s borrowers, reduce closing costs, and ultimately shorten closing times. FirstClose makes every effort to listen closely to their customers and partners while demonstrating a genuine demeanor in their communication. FirstClose aims to positively delight and amaze their customers with service and support that is second to none.

Get to Know FirstClose

FirstClose embodies the entrepreneurial yet laid-back attitude of Austin, TX. The city is known for boots and barbecue, but it’s also known for innovative companies and cutting-edge software. The company offices are north and west of downtown, not too far from the lake and tucked within rolling hills. The FirstClose team consists of industry veterans, savvy developers, and a dedicated operations team all pushing to create a product that will delight customers and make their jobs easier.

Our History

Founded in 2000 and headquartered in Austin, Texas, FirstClose provides technology solutions to mortgage lenders nationwide and serves as a middleware application that provides access to a host of national and local real estate service providers via the web or through direct integration into various loan origination systems. The FirstClose web app and LOS plugin is the industry’s first and only home equity and refi tool that offers everything from application to servicing (credit score, valuation, title, tax, flood, closing and recording) on one easy-to-navigate platform.

By utilizing the latest technology, combined with aggregated volume from its national client base, FirstClose is able to offer customized solutions which increase efficiencies, reduce costs, and ultimately help lenders close more loans. FirstClose services over 250 Banks and Credit Unions while processing hundreds of thousands of transactions per year.

Opportunities with FirstClose

FirstClose is always looking for professionals to help continue to improve the customer experience and overall product offering of the company. In this rapidly evolving economy, it is important to partner with professionals looking for unique opportunities to improve their business and increase their bottom line. Whether you are a provider of loan origination systems, a settlement service provider, or a professional sales agent, you need to learn more about FirstClose and the opportunities it offers. To apply now, click here! 

FirstClose is always looking to add to their amazing team. The current opportunities include:

Account Executive

The Opportunity

We are seeking a talented and persistent Account Executive with a proven track record of managing the sales process from demo-to-close. We need professional individuals who have proven experience with presenting the value proposition, diligent following up and closing skills. The ideal candidate will be energetic, driven and passionate about the selling process.  This Inside Sales Position will require you to present to both small and mid-sized Banks and Credit Unions throughout the United States. Our sales process is consultative vs. transactional and requires a motivated person who has experience identifying the client’s needs and presenting them with the correct solution.

We will provide you with Sales Qualified Leads, but we will also expect you to hunt for new business during down times. The sales team also attends trade shows where you will be expected to network and develop relationships with potential leads. In addition, you will have the full support of a dedicated Marketing Team, Sales Engineers and Account Management Team. This opportunity will require an individual who is very well organized and enjoys managing the complete sales life cycle.

Experience and skills

  • Proactive, well organized self-starter with exceptional presentation and customer management skills.
  • 3+ years of proven inside sales experience with strong phone presence selling to B2B prospects:
  • GoToMeeting, Salesforce and Outlook are some of your best friends.
  • Participating in weekly pipeline meetings/reports and health of business reviews.
  • Energetic, positive, self-directed, team player and self-confident individual with high personal integrity and a collaborative personality.
  • Excellent verbal and written communications skills.
  • Understanding of the financial industry is a plus but not required.

Customer Success Manager

The Opportunity

The FirstClose Customer Success team is looking for a seasoned Customer Success Manager who has a passion for developing customer relationships and driving incremental business from within their customer portfolio.

You: You are an experienced and strategic account manager who has had the opportunity to manage a large portfolio of customers, preferably in the SaaS space. You have proven your ability to ‘land and expand’ and been a sales leader within other similar teams. You love earning a customer’s confidence and enjoy serving as a trusted business advisor for their business. You are motivated by the challenge of identifying new business opportunities within your portfolio, and are driven to exceed company, team, and individual revenue goals.

Us: FirstClose is creating a world-class service organization and our Customer Success Managers are critical to our continued success and the success of our customers. The Customer Success Team is focused on delivering a frictionless onboarding experience for new customers. Once a customer is on board, CSMs provide proactive account management to ensure our customers get the most out of our products and services. CSMs are also responsible for increasing revenue per customer with a focus on increasing adoption and product saturation.

Responsibilities

  • Strategically manage a large portfolio of customers, prioritizing daily tasks with the goal to uncover and close revenue impacting opportunities
  • Develop a trusted advisor relationship with customers to drive business growth
  • Think strategically about business solutions that are unique to each customer, creatively implementing solutions that drive process change
  • Master FirstClose’s product and service offering to provide customers with consultative guidance on how to get the most out of our product
  • Ensure a smooth handoff from the Sales team to the Customer Success team as each new customer comes on board
  • Passionately support FirstClose’s commitment to create an outstanding experience for all our customers

Experience and Skills

  • Experience and demonstrated success in a sales or account management capacity
  • Proven achievement of sales or revenue quotas
  • The ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions
  • Organized, detail-oriented individual capable of meeting short-deadline goals daily
  • Ability to prioritize the most important activities daily to maximize time spent on each account
  • Strong written and oral communication skills
  • A team player who performs well independently
  • Ability to multitask, take direction and execute with precision
  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
  • Experience in SaaS account management with data integrations is a big plus
  • Previous start-up/early-stage company experience also a plus
  • Ability to do on-site training (some travel – 10%)

Customer Acquisition Specialist

The Opportunity

FirstClose is seeking a Customer Acquisition Specialist to join our Marketing and Sales team. This position is responsible for prospecting, pre-qualifying and generating new sales opportunities to support the Sales team by securing demos for our Account Executives. This individual will be a highly motivated, self-starter who enjoys identifying and developing new business prospects from multiple sources including inbound marketing leads, prospect lists, contacts, discovery and individual research.

The FirstClose Marketing and Sales team is growing, and we are seeking an experienced Customer Acquisition Specialist to support our AEs and keep their pipeline full. Preferred candidate will have experience in generating new business in a B2B environment as well as have the ability to network and develop C-level relationships.

Role and Responsibilities

  • Manage lead generation effort to ensure that company meets monthly and annual sales objectives.
  • Proactively make outbound sales calls to set demo appointments for Sales team.
    Build and cultivate prospect relationships by initiating communications
  • Execute lead generation programs to increase attendance at upcoming events (trade shows)
  • Analysis and reporting on the results of your lead generation campaigns.
  • Must have extensive CRM experience, Salesforce preferred.
  • Manage, update and maintain the sales database; activity logging, customer notes, etc.
  • Support Account Executives with various tasks during the sales cycle.
  • Follow processes and maintain excellent client communication.

Digital Marketing Specialist

The Opportunity

The Digital Marketing Specialist will work collaboratively as a Marketing team and report to the Director of Marketing. The Digital Marketing Specialist main role will assist in planning, overseeing and managing the execution of email marketing programs and digital campaigns. The Digital Marketing role requires strong knowledge and experience in email deployment using marketing automation techniques and platforms such as Pardot. Prior email experience must include campaign setup, audience segmentation using “and/or” statement clauses, email deployment, HTML editing, delivery monitoring and reporting. This role will also include working with management to support lead generation efforts, online advertising, and SEM, along with project management, vendor relations and organizational skills.

Role and Responsibilities

  • Work with the marketing team to help conceptualize email campaigns and programs that will advance business, marketing and branding objectives.
  • Manage end-to-end email campaign production and execution, including campaign set up, list segmentation, deployment and reporting.
  • Manage new email strategies to improve overall channel performance, including creative optimization, AB Split testing, developing automated and triggered campaigns
  • Manage targeting strategies to improve engagement, manage list pulls and maintain a calendar to track member communications and ensure a balance between deliverability and promotions
  • Manage email deliverability, ensuring high inbox deliverability rate for all email campaigns
  • Report on a weekly, monthly, quarterly and ad hoc basis metrics for digital campaigns.
  • Establish and maintain ongoing revenue and Google analytics reporting of metrics for all digital marketing activities in a succinct and compelling format with key insights highlighted.
  • Use a “test and learn” approach to optimize program effectiveness, leverage reporting and analytics to analyze campaign performance and track campaign KPI’s
  • Remain current and informed on industry trends, new offerings and interactive technologies.
  • Assist team with the production and execution for digital media to include SEO/SEM, Lead Gen, Display and Social Media strategies
  • Manage production schedules and media calendars to track and manage projects to ensure a balance between deliverability and promotions
  • Assist with website content, blog content, and editorial calendars for channels outside of email

Qualifications

  • Bachelor Degree in Marketing, Communications or related degree
  • 2-3 years email marketing experience using a top tier email service provider – Pardot
  • 1-2 years’ experience using Salesforce
  • 1-2 years’ experience using WordPress
  • 2-5 years’ experience with Email HTML and segmentation to build advanced email waterfall programs or automated drip campaigns
  • Excellent understanding of direct marketing best practices, including email best practices and industry standards, CAN-SPAM laws, content creation, list management and targeting, knowledge of dynamic content and campaign automation
  • Strong analytical background with experience managing large amounts of data with Google Analytics. Proven ability to develop reports with excel or other reporting tools to make data driven decisions
  • Demonstrated project management skills with ability to develop and implement marketing strategies and assess marketing performance in a cross-functional environment

Azure DevOps Engineer

Description

The Senior DevOps role is to define, develop, test, analyze, and maintain new software applications, Azure Infrastructure and tools in support of company, product and customer requirements. This includes documenting, coding, testing, and analyzing software programs and applications in a Windows / Azure environment. The Senior DevOps Engineer will research, design, document, and modify software specifications throughout the production life cycle. This individual will also communicate with and provide support and guidance to other Programmers as needed.

Responsibilities:

 Maintenance / Development

  • Work with customer service, systems analysts, and software engineers to resolve problems with company software systems while documenting work using collaboration and ticketing systems
  • Identify requirements, write code, and test software programs and applications by using a strong Agile approach of sprints, stand-ups, and constant collaboration.
  • Analyze and assess existing business systems and procedures to debug and verify program operation.
  • Assist in the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications on a project-by-project basis with internal users and departments.
  • Assist in defining software development project plans, including scoping, scheduling, and implementation.
  • Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
  • Research, identify, analyze, and fulfill requirements of all internal and external program users.

 What you’ll do

  • You’ll design, deliver and manage a source code management process and environment that provides continuous integration and continuous delivery with automated alerting on failures.
  • You will investigate new technologies and tools and recommend those that best fit the team and organization
  • You will champion automation: tools improvement, process automation and innovation
  • You will identify and execute on opportunities for increased and improved monitoring and security through the use of tools like appdynamics, sonaqube and site24x7
  • You will educate other engineering teams and advocate for scalable and maintainable architectural decisions.
  • You will lead the remediation of issues identified by security and quality scanning tools

Technology requirements:

  • Minimum 5-10 years’ experience working as a build engineer (VSTS, TFS, Visual Studio)
  • 3-5 years Azure infrastructure operations and support covering Virtual Networks, SQL as a Service, SQL databases, IIS, Virtual Machines and load balancers
  • 3-5 years’ experience with Appdynamics and Sonarqube
  • 5-10 years developing applications with .Net, C#, SignalR, JQuery, Angular, SQL, CSS, HTML, MVC
  • 3-5 years’ experience with MSSQL implementations, tuning and replication
  • Familiarity with Jira, Confluence

Customer | "FirstClose has been a great partner for our appraisal, flood and title orders. Going from three separate vendors and three separate orders to one point of contact has been a huge time saver. When we’ve had a problem or question regarding an order, the response has been quick, concise and informative. The account managers have always been very positive and responsive to our needs and have done a great job with their level of communication. Any changes we’ve needed to make regarding the services we use have been processed and implemented without experiencing any delays. We highly recommend the services FirstClose has to offer!"

Steve Morrow, Manager of Direct Loan Processing/Parchment at Advia Credit Union