Happier Borrowers = More Closed Loans in 2019!

According to the Latest JD Power study, "It is important to find the right balance between digital, self-service offerings and personal interaction with a representative."

Create Satisfied Borrowers!

 

Let FirstClose help your bank bridge the gap between technology and customer service with its innovative property and borrower data intelligence solution.


“Customer satisfaction with primary mortgage originators has increased in 2018 as digital origination channels play a more significant role in the process, according to the J.D. Power 2018 U.S. Primary Mortgage Origination Satisfaction Study. However, despite a clear preference for digital interaction at several points in the mortgage origination process, personal interaction with a representative still plays a key role, particularly when it comes to following up after an initial inquiry.” – J.D. Power Primary Mortgage Origination Satisfaction Study


What puts FirstClose in a class of its own is how we combine world-class technology with our ability to mimic your underwriting guidelines to apply suitability logic, which takes the guesswork out, accelerating turn-times, and saving you time and money.


Our superior property and borrower data intelligence, dynamic vendor management selection, and practical, street-wise knowledge of home equity and refi lending simplify workflow so that you can lend confidently. This improves the customer experience of your borrowers and reduces costs across your enterprise.


Want to create happier borrowers and increase loan production?

Let us show you the benefits of FirstClose by requesting a web overview below:

Client | Turn-time has significantly reduced over the year. I believe it’s dropped almost seven days, so it’s been a pretty big gain from that. We’ve been able to reduce our days-to-close roughly from 40 days down to about 30 days.

Josh Hurley, Lending Supervisor, Umpqua Bank