3.4.2020 WeGoLook Update

In response to the spread of the Coronavirus (COVID-19) around the globe, Crawford & Company is taking necessary precautions to ensure the safety of our employees and to maintain service to our clients. We take the safety and health of our employees, clients and communities very seriously and we have implemented several actions to assist with managing the ongoing impacts of COVID-19. These actions include, but are not limited to, the following:

• Restricting travel to the countries and areas impacted by COVID-19.
• Enforcing a 14-day quarantine for any employee who travels in and out of these countries and areas, or has knowingly been in contact with anyone who has traveled in and out of these areas, before returning to our offices or visiting any client offices.
• Providing essential supplies, such as hand sanitizers, gloves and face masks, to our offices in the countries most significantly impacted.
• Implementing a social distancing protocol in our most affected geographies.
• Providing weekly updates to our employees on safety and health, as well as impacts to the workplace related to public health agency guidance.
• Honoring requests from third parties and clients with regard to on premise visits.
• Reviewing hot-desk protocols and other hygiene protocols at our offices.
• Actioning our pandemic influenza and business continuity response plans should an implementation be required.
At this point we have not interrupted any of our operations. We continue to serve clients across the globe; restricted only where civil authorities are restricting access. We are continuing to monitor the situation and will implement further actions as needed to keep our employees across the world safe.

If you have any questions or concerns, please contact [email protected]

3.13.2020 ServiceLink Update

ServiceLink recently learned that some county courthouses have closed as a precautionary measure related to COVID-19. The list of counties is attached.

If, as a result of the courthouse closure, the county recording office is also closed, ServiceLink will be unable to complete property transactions if the subject property is located in that affected county. ServiceLink will resume the transaction once the recording office reopens. If the county recording office, despite being closed to the public, can accept documents electronically, ServiceLink will close and insure transactions normally.

Similarly, if the county title records offices are also closed, ServiceLink will be unable to issue title reports until the records office reopens.

We are closely monitoring the situation and will keep you informed as more information becomes
available.

3.17.2020 Lereta Update:

I am writing to you during these unprecedented times to assure you that LERETA is taking every precaution available to keep our employees and clients safe from COVID- 19 and related impacts. In addition to employee safety our number one priority is to ensure that there are no interruptions to our service.
Here is a summary of the precautions we are taking:

1. All business travel has been cancelled for the next 60 days, at which time we will re-address.
2. Since LERETA’s tax and flood service platforms are uniquely enabled to be securely accessed remotely many staff personnel
have been transitioned or will shortly be transitioned to temporarily work from home. Please note that LERETA’s remote
access utilizes VDI’s (Virtual Desktop Image) via secure VPN/Citrix connections. VDI’s allow employees to perform functions
as if they were in LERETA offices, this includes our flood call center.
3. All tax payment related functions will remain under access controlled corporate locations but employees will be dispersed
within the facility to meet governmental social distancing recommendations. All flood XML and API related file
transmissions are fully functional.
4. LERETA is working with tax authorities in upcoming tax cycles to assess their ability to process incoming payments, support
research requests and determine any changes to payment due dates. So far none have communicated any extensions to
upcoming payment due dates.
5. If any of our employees remaining in our offices are identified and/or self-identified with any cold or flu symptoms they are
isolated and sent home. A doctor’s authorization is required to return to work.
6. All of our offices are stocked with hand sanitizer and Lysol wipes. All staff are required to wash their hands every thirty
minutes.
7. Dedicated additional cleaning staff have been deployed to continually disinfect all high touch areas in all offices throughout
the workday.

Throughout all of this, our operations continue to be manned during business hours – no change.
Thank you for continuing to place your trust in LERETA. We are proud to be a valued member of your partnership community and as the situation evolves, we will continue to communicate updates through our core LERETA sites. If you would like a copy of our disaster recovery plan please request from our Compliance Manager, Staci Hardy ([email protected]).

Finally, if you are experiencing unusual challenges with tax or flood service on your side please let us know if we can be of assistance. We’ll endeavor to support you as best we can.

3.18.2020 DataTree Update:

We, at First American DataTree want to make you aware that we’re working regular hours from home to ensure we’re always providing you with the best service possible during these difficult times, If I can be of assistance please contact me by phone or email [email protected]

3.20.2020 Accurate Group Update:

Accurate Group  remains committed to providing a consistent level of service and supporting the health and safety of our customers and employees alike.  With that in mind, we have been closely monitoring the evolving coronavirus situation and have taken appropriate steps to prepare for and limit potential impacts to our customers and operations.

We have been advised of closures, as well as changes to our access, to certain governmental agencies.  We are actively confirming any  notifications of these closures through multiple,  credible sources,  to provide updated and accurate information.  This information and verification process is very fluid.  Attached is an updated  listing of confirmed closures in jurisdictions that may cause delays in a searching or recording process.

At this time, we would also like to provide you with an update as it relates to our document handling and recordation processes.   Currently, our teams remain unaffected by the COVID-19 outbreak and are currently running at full capacity.   Be assured that Accurate has redundancy plans in place should any of our document handling facilities become impacted over the next few weeks.   For individual documents that are impacted due to county closures, Accurate continues to work with each of our valued customers to provide consistent updates, while continuing to utilize every tool at our disposal to maximize eRecording where possible and strict document security and control measures for those documents where a physical recording is the only possible solution.

Accurate will continue to diligently monitor and communicate closures that may affect our products and services.  We are committed to providing reliable and timely information throughout the duration of this pandemic.  You can rely on Accurate Group to keep you informed of the information that is vital to your operations.

3.20.2020 PhotoInspections Update:

The governors of various states including California Thursday evening, March 19th issued a statewide stay at home order to help combat the spread of the novel corona virus.

The order is effective Thursday night at midnight and asks residents to leave their homes only when necessary, until further notice.

https://covid19.ca.gov/stay-home-except-for-essential-needs/

Photoinspection.com is in compliance with the guidelines set by the State and local governments.

Please, be aware that Photoinspection.com has contacted affected inspectors to turn in all work completed before the order deadline.

3.23.2020 CSC Update:

CSC continues to take precautions to keep our employees and communities as safe as possible.

We remain open and in a position to work with you in the way that best supports your needs during this challenging period.

Government and filing office closings and restrictions continue in response to the COVID-19 pandemic. CSC is in constant contact with officials regarding the status of their offices and we are successfully working with them to implement alternative arrangements to conduct business where necessary. As you can imagine, there is impact to turnaround times in some jurisdictions for some filing types. The situation remains fluid and our updates can be found at cscglobal.com/blog/covid-19-state-closings/.

3.24.2020 Dart Appraisal Update:

Yesterday, the GSE’s (Fannie Mae and Freddie Mac) published some new temporary guidelines to assist with managing transactions where an interior inspection of the property is not possible.  We mentioned in our last update that while we’ve seen minimal impact, we were starting to receive more appraiser declines and inspection delays due to appraisers and homeowners becoming more anxious and nervous about the inspection process. We’ve been navigating those situations and working closely with our lender partners on each of those instances individually. While we believe the 1004 interior inspection is the gold standard in valuation, the guidance from the agencies yesterday was welcomed and appropriate news for the current situation.

The GSE’s temporary guidance on appraisal requirements will allow desktop appraisals and exterior-only appraisals on certain mortgage transactions.

Fannie Mae Guidelines can be found at – Lender Letter LL-2020-04, Impact of COVID-19 on Appraisals. Page 4 of LL-2020-04 includes links to modified certifications and instructions for both Desktop Appraisals and Appraisals with Exterior-only Inspections. The guidance provided by Freddie Mac can be found at https://guide.freddiemac.com/app/guide/content/a_id/1003723. We’ve provided these resources to our appraiser partners.

At Dart, we will process every order received from our lenders as it is ordered. If an interior inspection is ordered and it is determined that an interior is not possible, we will place the order on hold and reach out to the lender to confirm if the transaction meets the criteria for a desktop or exterior-only appraisal. Once we receive confirmation from the lender, we will inform the appraiser to proceed accordingly. While this new guidance was welcomed, we understand and appreciate that this is a new process and there will be questions from all parties as this is implemented. We thank you in advance for your patience throughout. We’re here for you and your customers and are ready to assist in any way we can to make the process smoother.  We thank you for your business and our partnership.

3.25.2020 Title365 Update:

We are currently experiencing slight delays with title production.   The effects of COVID-19 continue to stress our vendors – abstractors and production partners both here and abroad.  We are doing everything in our power to support our network.

  • Title365 has shifted to a “work from home” model should further state or county “lockdowns” occur, we are prepared to continue to service your group.
  • We are continuing to complete reports in the order in which they were received and we’re closely monitoring WIP pipelines and SLAs. At this point we are only experiencing slight delays in delivery and we expect to be within 10% of our SLAs for March.
  • Please contact our Client Services team, [email protected], with any specific orders that need to be rushed and we will do our best to accommodate.
  • We will continue to communicate expected delays on order-by-order basis.
  • Some counties are closed for all services
  • Some counties are experiencing partial closures or delays, the tax office is delayed but title records are still searchable online, and Title365 can shift to delivering reports once title work is completed and then redelivering the final report once the tax information is available.   Please let us know if you would like this implemented.

3.25.2020 Veri-tax Update:

On behalf of the IRS, we are sorry for the delays in completing your 4506-T orders. According to our senior IRS contact, while the IRS centers are considered “essential services” and expected to remain open, remote working arrangements are unfortunately not a feasible option for their personnel and the unprecedented coronavirus pandemic has inescapably impacted turnaround times. Yesterday, the IRS temporarily closed one of their four centers and automatically routed work to the others exacerbating delays.

The IRS team members who we work with on your behalf every day, with families and other personal circumstances of their own, remain committed to doing their best in supporting this “essential service” under these extraordinary and unsettling circumstances. But, delays are realistically unavoidable and we recommend that you set prudent expectations and plan accordingly with your clients and team members.

We will continue to keep you informed as this fluid situation changes. In the meantime, our systems will remain online and available to place new orders and view the status of existing and completed orders.

Thank you for your patience, understanding, and collaboration. As our CEO has expressed, we are truly all in this together and we will get through this together. Our thoughts and prayers to all those impacted by this pandemic. From our Veri-Tax family to yours, we hope you, your families and your teams stay healthy.

3.26.202 Veri-Tax Update:

The IRS is temporarily suspending acceptance of new tax transcript requests at this time as the IRS adjusts to the impact of state and local shelter in place orders. We are continuing to be in communications with our senior IRS contacts and we will continue to post updates as the situation changes.

Please note that our systems will be online and available to place new orders and view the status of existing and completed orders. We are also continuing to process and preparing to transmit your new orders to the IRS in the order they were received when operations resume.

We apologize for any disruption this is causing, and we thank you for your patience in this matter as the IRS navigates through numerous different challenges in this very rapidly changing environment.

3.27.2020 Accurate Group Update:

Accurate Group  remains committed to providing a consistent level of service and supporting the health and safety of our customers and employees alike.  With that in mind, we have been closely monitoring the evolving coronavirus situation and have taken appropriate steps to prepare for and limit potential impacts to our customers and operations.

Attached is an updated  listing of confirmed closures in jurisdictions that may cause delays in a searching or recording process.

Accurate will continue to diligently monitor and communicate closures that may affect our products and services.  Transactional information is available via website order notes at www.accurategroup.com    or you may contact us at  1-888-258-5757 or via email at  [email protected]

3.30.2020 CSC Update:

CSC continues to be in a position to work with you in the way that best supports your needs during this challenging period. We are all so appreciative and humbled by the kind words that so many of you have shared about our service representatives and their diligence and professionalism.

At this time, CSC is working with all state-level offices to process UCC, business entity filings, and other work. At the county level, many recording offices are closed to walk-in traffic but still record documents submitted electronically. We are able to support many of those county level filings with our CSC eRecord system. As you can imagine, there is impact to turnaround times in some jurisdictions for some filing types. The situation remains fluid and our updates can be found at cscglobal.com/blog/covid-19-state-closings/.

Please continue to work with your CSC service team(s) to receive the support you need.

We are monitoring recommendations from the CDC and World Health Organization, and have been and will continue to be relentless about takings precautions to keep our employees and communities as safe as possible.

3.30.2020 Accurate Group Update:

Accurate Group  remains committed to providing a consistent level of service and supporting the health and safety of our customers and employees alike.  With that in mind, we have been closely monitoring the evolving coronavirus situation and have taken appropriate steps to prepare for and limit potential impacts to our customers and operations.

Attached is an updated  listing of confirmed closures in jurisdictions that may cause delays in a searching or recording process.

Accurate will continue to diligently monitor and communicate closures that may affect our products and services.  Transactional information is available via website order notes at www.accurategroup.com    or you may contact us at  1-888-258-5757 or via email at  [email protected]

 

4.9.2020 Dart Appraisal Update:

We are pleased to notify you that we remain fully operational and available to assist you. We wanted to provide you an update on where we are since President Trump issued the Coronavirus (COVID-19) Guidelines on March 16th.

Since the March 16th guidelines were issued, there have been mandates and executive orders issued by most of the State Governors, and we continue to closely monitor guidelines from local, state and national authorities.

Steps we have/are taking:

  • As recommended by the Center for Disease Control (CDC), most of our associates are working from home.
  • We are taking all necessary precautions to ensure our designated office staff remains healthy.
  • Weekly communication with our appraiser partners that includes sharing with them best practices when scheduling and conducting inspections. The best practices align with The Appraisal Foundation’s guidance for safety and precaution. We have also shared the temporary appraisal guidance provided by Fannie Mae, Freddie Mac, and FHA which allow Desktop and Exterior-only appraisals on eligible mortgage transactions.
  • We are also providing our associates with appropriate training and resources so they can address issues that arise as a result of COVID-19, and to know when to escalate a matter to management.
  • We routinely encourage our associates to follow all guidance issued by the CDC, and local, state and federal authorities.

Operational update:

  • For new appraisal assignments, it is business as usual, and most appraisal assignments are being processed as full interior appraisals.
  • As we expected, however, we are experiencing an increase in the number of inspection-related issues as more borrowers become uncomfortable allowing appraisers in their homes.
  • As well, more appraisers are not comfortable performing interior inspections and are requesting permission to change the assignment to a Desktop and Exterior-only appraisals.
  • In situations where interior inspections are not possible due to borrower or appraiser concerns, or due to state-specific mandate, we are communicating with our clients and appraisers to determine the best course of action.
  • Our processes to move forward on affected assignments are working efficiently.
  • We are seeing a slight increase in turn times that are both volume and COVID-19 related.
  • Otherwise, we are not experiencing any operational delays.

We encourage our associates, our clients, and our appraiser partners to remain safe and healthy by following all local, state and federal guidelines and directives.

As we work together to find solutions to the many issues we face during this unprecedented time, we recognize we must be as flexible and as communicative as possible with one another.  Please let us hear from you if you have any concerns or if we can assist you in any way.

 

Thank you for your partnership.

 

Customer | "FirstClose has been a great partner for our appraisal, flood and title orders. Going from three separate vendors and three separate orders to one point of contact has been a huge time saver. When we’ve had a problem or question regarding an order, the response has been quick, concise and informative. The account managers have always been very positive and responsive to our needs and have done a great job with their level of communication. Any changes we’ve needed to make regarding the services we use have been processed and implemented without experiencing any delays. We highly recommend the services FirstClose has to offer!"

Steve Morrow, Manager of Direct Loan Processing/Parchment at Advia Credit Union