Happier Borrowers = More Closed Loans in 2019!

According to the Latest JD Power study, "It is important to find the right balance between digital, self-service offerings and personal interaction with a representative."

Create Satisfied Borrowers!

 

Let FirstClose help your credit union bridge the gap between technology and customer service with its innovative property and borrower data intelligence solution.


“Customer satisfaction with primary mortgage originators has increased in 2018 as digital origination channels play a more significant role in the process, according to the J.D. Power 2018 U.S. Primary Mortgage Origination Satisfaction Study. However, despite a clear preference for digital interaction at several points in the mortgage origination process, personal interaction with a representative still plays a key role, particularly when it comes to following up after an initial inquiry.” – J.D. Power Primary Mortgage Origination Satisfaction Study


What puts FirstClose in a class of its own is how we combine world-class technology with our ability to mimic your underwriting guidelines to apply suitability logic, which takes the guesswork out, accelerating turn-times, and saving you time and money.


Our superior property and borrower data intelligence, dynamic vendor management selection, and practical, street-wise knowledge of home equity and refi lending simplify workflow so that you can lend confidently. This improves the customer experience of your members and reduces costs across your enterprise.


Want to create happier members and increase loan production?

Let us show you the benefits of FirstClose:

Customer | "FirstClose has been a great partner for our appraisal, flood and title orders. Going from three separate vendors and three separate orders to one point of contact has been a huge time saver. When we’ve had a problem or question regarding an order, the response has been quick, concise and informative. The account managers have always been very positive and responsive to our needs and have done a great job with their level of communication. Any changes we’ve needed to make regarding the services we use have been processed and implemented without experiencing any delays. We highly recommend the services FirstClose has to offer!"

Steve Morrow, Manager of Direct Loan Processing/Parchment at Advia Credit Union