From Hello to Here’s Your Money
Drive consumer engagement & conversions from anywhere, anytime with ONE end-to-end solution.

FirstClose leverages industry-leading partners and modern technology to reduce costs through efficiency gains and compresses closing times, in the end giving consumers and loan origination teams a superior digital lending experience that’s second to none. From the application to closing, FirstClose streamlines lenders processes through industry proven best practices, automation and world-class service.
The Great Shift to Digital

Consumer behavior is shifting rapidly, Lenders need to implement technology now to keep up with borrower expectations.

  • The Amazon Experience: Users want an easy and intuitive loan experience.
  • Smart device compatibility: demand for a better digital experience for loan applications is here. 
  • Increased demand for digital consumer applications, up 50% since 2018. 
What are the goals?

Provide a modern member/ consumer experience that streamlines the lead capture, application decisioning, and loan fulfillment, all in ONE powerful solution from “Hello to here’s your money!”

  • Improve user experience and engagement.
  • Reduce loan withdrawal/drop off rates.
  • Reduce production costs and closing times.
  • Generate more funded loans.

Why did we build it?

Improve the overall lending journey from all sides, from consumers to Loan Originators, to the back-office processors and underwriters.

  • Provide consumers with transparency into the loan process.
  • Provide loan officers with better pipeline management, nurture new leads, and communicate with consumers and loan teams. 
  • Provide a full suite of loan fulfillment tools for underwriters and processors. 

Hello!

Streamlined digital web application engineered with consumers in mind to provide lenders with lead capture and instant credit decisioning.
  • Automatically determine property value
  • Verify existing mortgage balance
  • Determines available equity to borrow
  • Based on Lender’s loan guidelines
  • Provide consumers with available loan products
  • Consumers can try different loan options (HELOC vs. HEL)
  • Consumers can calculate desired monthly payment
  • Obtain Instant Credit Decision
  • View decision details (loan amount, rate, term, payment, conditions)
  • Access to Borrower Portal

Hello!

You’re Approved!

Private digital room that provides members and consumers with the ability to respond efficiently to all loan related conditions and tasks required for the fulfillment of the loan.
  • Invitation to portal page
  • Update password and contact preferences
  • Initial message from lender
  • Real time loan information (LPQ sync)
  • View current loan stage
  • Chat with Loan Officer or other loan team members
  • Receive new task alerts
  • View/Track/Complete pending tasks
  • Download/Print/Review/Sign/Upload documents
  • View uploaded documents
  • View documents provided to you

You’re Approved!

Who is Processing
My Loan?

Provides Loan Officers with improved pipeline management and communication tools for lead management, and loan fulfillment.
  • Manage pipeline/loan distribution
  • Workload management tools
  • Lead management/nurturing
  • LO – loan distribution
  • Lead nurturing
  • Complete applications on behalf of consumers
  • View loan details (LPQ sync)
  • View current workflow stage
  • Task management
  • View/create/assign/complete tasks
  • Manage documents
  • Upload documents

Who is Processing
My Loan?

Here’s Your Money!

Provides Loan Officers with improved pipeline management and communication tools for lead management, and loan fulfillment.
  • Task management
  • Workflow management
  • Team collaboration and vendor communication tools
  • Manage order outs
  • FirstClose Report
  • Automated Ordering
  • Smart Select
  • Suitability Logic
  • Streamlined vendor onboarding
  • Monitor vendor performance and accuracy
  • More efficient vendor management
  • Live order monitoring
  • Dedicated account manager
  • Vendor performance tracking
  • ONE screen navigation
  • Live production reports
  • Workflow management tools
  • Advanced communication tools
  • Credit
  • Income verification
  • Valuation
  • Flood
  • Title
  • Closing & recording
  • Tax tracking
  • Portfolio monitoring

Here’s Your Money!

Discover the FirstClose Advantage

Improve Customer/Member Experience
Increase Loan Volume
Reduce Processing Costs
Reduce Time-to-Close

Optimize Existing Resources
Improve Compliance & Security
Achieve Competitive Advantage