Consumer behavior is shifting rapidly, Lenders need to implement technology now to keep up with borrower expectations.
- The Amazon Experience: Users want an easy and intuitive loan experience.
- Smart device compatibility: demand for a better digital experience for loan applications is here.
- Increased demand for digital consumer applications, up 50% since 2018.
Provide a modern member/ consumer experience that streamlines the lead capture, application decisioning, and loan fulfillment, all in ONE powerful solution from “Hello to here’s your money!”
- Improve user experience and engagement.
- Reduce loan withdrawal/drop off rates.
- Reduce production costs and closing times.
- Generate more funded loans.
Improve the overall lending journey from all sides, from consumers to Loan Originators, to the back-office processors and underwriters.
- Provide consumers with transparency into the loan process.
- Provide loan officers with better pipeline management, nurture new leads, and communicate with consumers and loan teams.
- Provide a full suite of loan fulfillment tools for underwriters and processors.
- Automatically determine property value
- Verify existing mortgage balance
- Determines available equity to borrow
- Based on Lender’s loan guidelines
- Provide consumers with available loan products
- Consumers can try different loan options (HELOC vs. HEL)
- Consumers can calculate desired monthly payment
- Obtain Instant Credit Decision
- View decision details (loan amount, rate, term, payment, conditions)
- Access to Borrower Portal
- Real time loan information (LPQ sync)
- View current loan stage
- Chat with Loan Officer or other loan team members
- Receive new task alerts
- View/Track/Complete pending tasks
- Download/Print/Review/Sign/Upload documents
- Manage pipeline/loan distribution
- Workload management tools
- Lead management/nurturing
- LO – loan distribution
- Task management
- Workflow management
- Team collaboration and vendor communication tools
- Manage order outs
- FirstClose Report
- Automated Ordering
- Smart Select
- Suitability Logic
- Streamlined vendor onboarding
- Monitor vendor performance and accuracy
- More efficient vendor management
- Live order monitoring
- Dedicated account manager
- Vendor performance tracking
- ONE screen navigation
- Live production reports
- Workflow management tools
- Advanced communication tools
- Income verification
- Closing & recording
- Tax tracking
- Portfolio monitoring
Discover the FirstClose Advantage
Improve Customer/Member Experience
Increase Loan Volume
Reduce Processing Costs
Optimize Existing Resources
Improve Compliance & Security
Achieve Competitive Advantage