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FirstClose Signs 25 New Clients to End 2016; Adds New Employees to Support Growth

The company ends the year with a flood of new business, strategic hires and organizational improvements

FirstClose, an aggregator of national settlement services such as title, flood and valuations for refinance and home equity lenders, today announced that it added 25 new clients in the last quarter of 2016.

Among these prominent banks and credit unions are Langley Federal Credit Union, County Bank, Signature Federal Credit Union and Technology Credit Union.

Along with the surge in new business, FirstClose increased internally with the additions of Matt Veitch and Leigh Richey to support marketing efforts and new business.

Matt joins the company as vice president of sales and marketing, bringing with him more than 20 years of experience in B2B and B2C sales, organizational development and management. In this role, Matt is focused on corporate growth, developing and scaling the inside sales department and generating a creative organization that empowers new and existing employees to excel.

Leigh has been hired as director of marketing and brings 10 years of digital marketing experience to FirstClose. She is responsible for the planning, development and implementation of all of the company’s marketing and communication strategies, as well as maximizing revenue through branding and lead generation campaigns.

Matt and Leigh have also aided in implementing the Customer Success Management Department, consisting of Customer Success Managers (CSMs) whose primary function is to build customer relationships. Their responsibilities are related to customer service, sales, marketing and public relations. CSMs serve as the face of the company and help to both bring in new business as well as retain existing clients. This is a fully dedicated department that focuses on the success of FirstClose customers and helping to grow their businesses.

“The last quarter of 2016 was exceptional for the company in terms of internal and external growth,” said Tim Smith, co-founder and president of FirstClose. “We brought in a record number of new clients, as well as added Matt and Leigh, who are already implementing productive changes and moving the company in a positive direction. We are extremely excited and optimistic about the year ahead.”

Customer | "FirstClose has been a great partner for our appraisal, flood and title orders. Going from three separate vendors and three separate orders to one point of contact has been a huge time saver. When we’ve had a problem or question regarding an order, the response has been quick, concise and informative. The account managers have always been very positive and responsive to our needs and have done a great job with their level of communication. Any changes we’ve needed to make regarding the services we use have been processed and implemented without experiencing any delays. We highly recommend the services FirstClose has to offer!"

Steve Morrow, Manager of Direct Loan Processing/Parchment at Advia Credit Union